RIPE, Inc. offers two service plans: the Premium Service Plan and the Central Site Maintenance Plan. Each of the plans includes access to RIPE, Inc. Product Support Specialists, and periodic maintenance release documentation. The Premium plan utilizes customer representatives as points of contact with RIPE, Inc. for resolving questions or problems.

All RIPE, Inc. customers may utilize the RIPE, Inc. Online Technical Support web site. The access-controlled site includes:

• Product technical bulletins
• FAQs -- Frequently Asked Questions about RIPE, Inc. products
• RIPE, Inc. Online -- Electronic forms for opening technical support cases
• Product Action Request -- Electronic forms for suggesting product, service, and company enhancements